Terms and Conditions

In order to promote the correct development of the therapy, commitment from both parties is important. Therefore, to optimize therapeutic success and be fair to the process of all users, the following policies are developed:

1. CHANGES OR CANCELLATIONS

Any changes or cancellations must be made at least 24 hours in advance (note: Monday appointments are changed or cancelled no later than the previous Friday).

If a session is not changed or cancelled 24 hours or more in advance, the full cost of the session will be charged as a reservation for appointment time.

2. NO SHOW UP

In case of no-show for the appointment without notice, the full price of the session must be paid.

3. PUNCTUALITY

Consultation times have been reserved exclusively for each patient. If the patient is late, the session will have to be shorter to respect the time of subsequent patients.

If you arrive more than 15 minutes late, the session will not take place and the full amount will be charged.

If the delay is less than 15 minutes, the delay time will be subtracted from the total duration of the session (we will hold a shorter session ending at the previously scheduled time).

4. PAYMENT FOR THE SESSION

Payment for online appointments must always be made in advance.

Payment for in-person appointments must be made either in advance or immediately after the appointment has been made.

5. REFUND

Refunds for any of the services are not permitted, and paid sessions can be made up for at another time provided that the rules on changes, cancellations and no-shows have been complied with. In the event of the professional's absence, the session can be made up for on another date but will not be refunded under any circumstances.

6. RATES

  • Individual therapy - €50 for a 60-minute session
  • Family therapy - €60 for a 90-minute session
  • Report - €20 - Upon request from the patient to hola@saurapsicologia.com
    (The report is a purely informative tool that cannot be considered expert as it does not meet the requirements of a forensic examination)

7. INVOICES

The requested invoices will be delivered at the end of the month via email, upon request by the patient to hola@saurapsicologia.com